How the Michelin-Starred Tsé Fung Restaurant met customer expectations with meticulous delivery service and impressive results ⭐

Tse Fung, a Michelin-starred restaurant located within the La Réserve hotel in Geneva, embodies Chinese gastronomic elegance and excellence. During the Covid crisis of 2021, the restaurant chose Hop and the Hoptimizer solution as its strategic partner to meet a major challenge: offering a high-end culinary experience by delivery. This collaboration enabled the restaurant to satisfy the demands of its loyal clientele and exceed all expectations.

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A PREMIUM QUALITY SERVICE

Relying exclusively on Hoptimizer's ordering module and the professionalism of the Hoppers for every delivery, Le Tse Fung has achieved exceptional customer satisfaction, as evidenced by its retention rate of 53%, a remarkable figure in the industry.

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A STRONGER RELATIONSHIP WITH CUSTOMERS

With deliveries managed by Hoppers, the restaurant’s exceptional hospitality seamlessly extends to the customer’s doorstep, creating a unique connection that strengthens brand identity and fosters loyalty to the exclusive world of La Réserve.

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A PARTNERSHIP WITH LA RÉSERVE HOTEL

Close collaboration with the teams at the prestigious hotel where the restaurant is located enables us to exceed even the most demanding expectations, ensuring outstanding customer satisfaction.

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A NEW ELITE CLIENTELE

By providing a top-tier delivery service, Tsé Fung restaurant has successfully attracted a professional clientele, including private aviation companies, with high average spending.

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